If you are having problems opening or viewing files in Blackboard and you are using Internet Explorer, it may be because of security settings in Internet Explorer.
When you click a link to a file, if you are not prompted to open or save the file, look for the information bar at the top of the screen. It appears as a pale yellow bar just above the content of the web page. Then when you click "Download File", you are kicked out of your course and back to My Institution page. Users will need to go back into your class and click the file again. This time, when you see the Information bar, you will be able to choose Download file and be prompted to Save or Open the file.
You can permanently disable this feature, however be cautious because it is for your protection and will affect all web pages you visit.
To disable:
1.Click Tools > Internet Options.
2.Click the Security Tab.
3.Click the Custom Level button.
4.Scroll to the Downloads section.
5.Under Automatic prompting for file downloads, select Enable and click OK.
6.Click Yes on the confirmation dialog box.
7.Click OK on the Internet Options box to close it.
We have also noticed we don't have the problem opening these files with Firefox and Chrome browsers. So if it does not work, try a different browser.
No comments:
Post a Comment